FAQ

If your purchase is under $300, a $30 fee will be charged.

This is included in our sales price, so you will not have to pay customs duties.

Generally, products shipped overseas cannot be returned. However, returns are possible in the case of incorrect delivery or major defects.

As a general rule, we do not accept exchanges. However, we will accept exchanges in the following cases:
- Incorrect delivery - If the product is significantly different from the product description

We do not accept cancellations after an order has been placed. However, we may be able to accommodate cancellations if the order has not yet been shipped. Please contact us as soon as possible.

The email may have been sorted into your spam folder. Please check your spam settings and contact us if you cannot find the email.

We accept various credit cards, PAYPAL, and shoppay.

We usually ship within 1 to 5 business days of receiving your order.

We ship via DHL or FedEx.

We only sell authentic products that have been authenticated. We do not sell any counterfeit products.

Yes, it can be published in PDF format.

We use special materials to protect your products, and carefully pack them with cushioning and waterproofing measures.

You can check the tracking number.

Delivery date and time cannot be specified for international shipping.

We may be able to assist you only if the item has not yet been shipped. Please contact us as soon as possible.

Yes, it is possible. Please let us know any concerns you may have.

Yes, it is possible. If multiple items are ordered at the same time, we will ship them together as much as possible.

Please submit your photos within 48 hours of receiving them.

Due to the nature of second-hand products, we do not accept returns for reasons of customer convenience.

Not supported.

This can be done within 48 hours of the invoice being issued.

After investigation by the delivery company, we will refund you if the item is eligible for compensation.

For security reasons, we cannot disclose all numbers, but we can provide photos of some of them.

Packing for international shipping, including air cushioning, cushioning material, and sturdy cardboard.

You can reset it from the login page.

You can register and manage multiple addresses within your account.

Yes, it is possible.

You can change this from your account settings page.

You can check your order history from your My Page.

You can register for "In Stock Notification" on the product page. We will notify you by email when the item arrives.

We accept inquiries via email (English, Tagalog, Japanese). Please contact us using the inquiry form.